10.1 We are not liable for the following:
10.1.1 Loss or damage to cars or other motor vehicles (except motor cycles and
mopeds or the like) and/or, boats and/or caravans unless carried within a
closed vehicle, or within a trailer specially constructed or adapted for the
purpose, but including loading and unloading, and storage within a suitable
building, where carried or stored as an incidental part of a domestic removal
and/or storage contract.
10.1.2 Electrical and mechanical derangement unless shown to be as a result of
physical external damage to the item concerned or as a result of fire, flood,
collision or overturning of road vehicles or other conveyances.
10.1.3 Breakage, scratching, denting, chipping, staining and tearing of items packed
by you including trunks, suitcases and the like unless reasonably attributable
to physical damage to such items caused by collision or overturning of road
vehicles or other conveyances. This policy shall also exclude claims for
missing items unless a valued list of contents is supplied by you to us prior to
commencement of transit and such list approved by us.
10.1.4 Loss or damage which occurs prior to collection or packing by us or after
delivery or unpacking by us.
10.1.5 Loss or damage to jewellery, watches, trinkets, precious stones, precious
metals, coins, money, deeds, bonds, securities and stamps or collections of
10.1.6 Loss or damage caused by wear and tear, gradual deterioration, warping or
shrinkage, moth and/or vermin unless it can reasonably be demonstrated that
such loss or damage arose as a result of our actions or failings of those of our
subcontractors, agents or servants.
10.1.7 Any consequential loss.
10.1.8 Loss or damage to refrigerated or frozen food and/or drink, plants, house
plants, brittle objects, items with inherent defects howsoever caused and/or
goods likely to encourage vermin or other pests or to cause infection.
10.1.9 Prohibited or stolen goods, drugs, potentially dangerous, damaging or
explosive items including gas bottles, aerosols, paints, firearms and
10.1.10 Animals and their cages or tanks including pets, birds or fish.
10.1.11 Mysterious disappearance of customers goods in transit or in store unless
evidence can be provided to prove beyond all reasonable doubt that the loss is
solely attributable to the dishonesty or connivance of our employees.
10.2 None of our employees will incur any separate liability to you.
10.3 If the value of your goods in store are, at the time of loss or damage,
collectively of greater value than the value declared, then you will bear the
equivalent proportion of the claim in the same ratio as the actual value
exceeds the declared value.
10.4 Our liability is limited to the reasonable cost of repair and no claim will be
considered in respect of any depreciation in value of any item as a result of
10.5 Where any item consists of items in a pair or set, we will not pay more than the
value of any particular part or parts which may be lost or damaged, without
reference to any special value which such part or parts may have as part of a
pair or set, nor more than a proportionate part of the declared value of the pair
11.1 Unless specifically agreed all arrival and departure times are estimates only.
11.2 If a specific timetable is agreed in writing between us and any delay within our
reasonable control occurs we will pay your reasonable expenses resulting
from our failure to keep to the agreed written timetable. If through no fault of
ours we are unable to deliver your goods and take them into storage then any
additional storage charges and delivery charges incurred as a result will be at
You must notify us of any loss or damage within 7 days of the collection of
goods by you or their delivery by us to their destination, unless we agree to an
extension of this time limit. If you fail to make a notification to us of such loss
or damage we will not be liable.
We have a right to withhold and/or ultimately dispose of some or all of the
goods until you have paid all our charges and any other payments due under
this or any other agreement between us. These may include any charges
which we have paid out on your behalf. While we hold the goods you will be
liable to pay all storage charges and other costs incurred by us as a result of
withholding your goods and these Terms and Conditions will continue to apply.
We reserve the right to sub-contract part or all of the work provided for under
this Agreement in which case these Terms and Conditions will continue to
apply in full.
We may change our storage charges and you will be given three months
notice of any such change in advance in writing.
These Terms and Conditions are subject to the Law of England and Wales.
These Terms and Conditions together with our quotation form the whole
agreement between us and all other correspondence or oral discussions or
representations are excluded.
We may terminate this contract on three months notice in writing. If you wish
to terminate this agreement while your goods are in storage you must give at
least 10 working days notice in writing. You remain liable for charges for
storage up to the date of release of the goods to you.